Frequently Asked Questions | Basengreen Support

Check the number of batteries: 6×6V=36V; 8×6V/6×8V/4×12V=48V. You can also check the charging port geometry: 36V is mostly D-Plug (two slots in a “D” shape), and 48V is mostly three-pin triangle.

Further Reading: [E‑Z‑GO Valor : 36V D‑Plug vs 48V]  [TXT48: Triangle 3‑Pin Charging]

You need a charger that matches your cart’s battery voltage—commonly 36V, 48V, or 72V—and battery chemistry (Lead-Acid, AGM, or Lithium). Basengolfbattery has chargers for all major 48V carts for Lithium batteries.

• E-Z-GO TXT48/RXV/Express: Mostly triangular 3-pin → [TXT48] / [RXV] / [Express S4/L6]
• E-Z-GO TXT 36V/Medalist: Mostly D-Plug (PowerWise) → [TXT 36V] / [Medalist]
• Club Car Precedent/Tempo/Onward: Mostly round 3-pin → [Club Car round 3-pin]
• Yamaha Drive/G29/Drive2: Mostly triangular 3-pin (clover); G19/G22 commonly 2-pin MAC/Nabtesco → [G29] / [Drive2] / [G19]

Yes. Basengolfbattery smart chargers have SmartSense Maintenance Mode, which keeps the batteries safely topped off without overcharging.It is recommended to use a smart charger with an automatic stop/maintenance mode; “Indefinite float charging” is not recommended for long-term storage; checking the SOC (State of Charge) monthly is safer.

A full charge typically takes 6 to 10 hours, depending on the battery capacity, how depleted the batteries are, and the charger’s output amperage.

Yes,Individual pricing for large scale projects and wholesale demands is available.

“Deep Charge” refers to the main charging stages that deliver the bulk of energy to the batteries. It ensures the batteries are thoroughly and efficiently charged before transitioning to maintenance mode.

Check for a working AC power source, inspect the outlet and any power strips, ensure the battery pack has enough voltage, inspect fuses or breakers, and check for corrosion or loose connections at the cart receptacle.

If the battery pack voltage is too low (below safe charging threshold of 18V), the charger may not activate. You can use a trickle charger to raise the voltage.

Check for corrosion on terminals, clean connections regularly, maintain proper water levels in flooded lead-acid batteries, and always recharge after use to avoid deep discharges.

Lead-acid batteries typically last 4–6 years with proper care. Lithium batteries can last 8–10 years, often longer, with significantly lower maintenance needs.

Common signs include reduced range, longer charging times, difficulty holding a charge, sluggish acceleration, and visible swelling or leaking..

Yes. Charging after each use helps prolong battery life and ensures your cart is ready to go the next time.

Charge regularly, avoid full discharges, keep battery terminals clean, use the correct charger for your battery chemistry, and store batteries in a cool, dry place when not in use.

Yes. Basengolfbattery chargers are designed for outdoor use and made with Advanced WeatherShield Coating. However, they should still be placed in a dry, well-ventilated area when possible.

If you want faster charging, more range, lower maintenance, and longer life, lithium is a great upgrade. It’s more expensive up front but can save money long term.

Yes. Use the LiFePO₄ charging curve corresponding to the voltage (disable lead-acid balancing), and set the termination voltage according to the battery BMS specifications.

Not recommended. ELiTE relies on a BMS/protocol handshake and requires an OEM/compatible charger. Changing the socket will not bypass the logic. → [RXV ELiTE Guide]

No. Mixing batteries of different ages or capacities causes uneven charging and discharging, which can damage both the old and new batteries.

The BMS protects lithium batteries by managing charge and discharge cycles, preventing overvoltage, undervoltage, overheating, and balancing the cells.

As long as the batteries are the same type and voltage, you can charge the entire bank as one unit. Make sure all connections are secure and balanced.

No. Each charger is designed for a single battery system. You should not split a single charger across multiple carts or battery packs.

Yes, but the generator must provide a clean and consistent AC output that matches the charger’s requirements (usually 110V–120V AC). Make sure the generator is rated for the charger’s power draw.

It’s normal for chargers to get warm as they work. Ensure there’s airflow around the unit and avoid placing it on heat-retaining surfaces. Overheating could indicate poor ventilation or a fault.

The LED indicator lights show status: blinking during charge, steady green when complete. Refer to your manual for specific patterns that indicate charging stages or errors.

Stop using and check: Replace the vehicle-end socket and the gun-end plug/wire assembly, and double-check the wire gauge and crimping; pay attention to the temperature rise when using 18A for the first time.

The lithium battery BMS may have low charging capacity due to low temperatures. Please allow the battery/garage to warm up to the allowable temperature range before charging.

Shipped from a US warehouse, delivery takes 3–7 business days; carriers include UPS/USPS/Fedex; see [Shipping & Tax Policy] for details.

Charger has a 5-year warranty; to apply for RMA, please contact support first and submit your order number and a video/photo of the malfunction. For non-returnable situations, see: [Warranty] / [Returns].