The most common cause is poor contact between the charger and the vehicle or the battery pack terminals (including corrosion or loosening of the charging port, plug, and wiring), followed by the activation of the vehicle’s fuses/BMS/low temperature protection.
The following checklist is provided in order of easiest to check to most difficult, with each step explained in the format of “phenomenon → possible cause → solution → precautions”.
1) Check household power outlets/charging sockets
- Symptom: When the charger is plugged in, there is no indicator light, no start-up sound, or no power at the socket.
- Possible causes: No power in the wall socket, circuit breaker tripped, extension cord or power strip malfunction.
- Solutions: Replace with a known working outlet or test the outlet with other equipment; check and reset the household circuit breaker or GFCI; avoid using extension cords with high wattage loads.
- Precautions: Ensure your hands are dry and the environment is dry before working with electricity; if you are not familiar with household circuits, please consult an electrician.
2) Observe the charger indicator lights and status codes.
- Symptoms: The charger has an indicator light but is not charging, the indicator light is flashing or an error code is displayed.
- Possible causes: The charger has entered a fault/protection state (over-temperature, over-current, internal fault) or there is a fault code.
- Solutions: Consult the charger/vehicle owner’s manual for the meaning of the corresponding indicator lights; power off and restart the charger and try again; if a specific error code is displayed, follow the manufacturer’s instructions or record the code and give it to a repair technician.
- Precautions: Do not open the charger casing yourself; some error codes require professional testing.
3) Check the charger and vehicle body connector (poor plug contact).
- Phenomenon: Intermittent charging, stopping at a certain point, or feeling sparks/high temperature upon contact.
- Possible causes: Corrosion, looseness, bending, damaged pins, or poor contact in the charging plug, vehicle socket, or wiring harness.
- Solution: After disconnecting the power, unplug the connector and check if the pins are deformed or oxidized. Clean them with a contact cleaner and tighten the connector. Confirm that the wire harness has no broken insulation or broken cores.
- Precautions: Always disconnect the power supply before operation; replace severely burned or melted plugs; do not blindly polish with sandpaper, which may cause the metal to thin.
4) Check the fuses and the vehicle’s circuit breaker (fuse protection).
- Symptoms: The charger is completely unresponsive or charging suddenly stops, and there is no charging signal on the meter.
- Possible causes: The main fuse in the vehicle body or the fuse in the charger has blown, or the circuit breaker (CB) in the vehicle body has tripped to protect the system.
- Solution: Locate the fuse in the instruction manual, check it, and replace the blown fuse with one of the same specifications; reset the circuit breaker (if it can be reset).
- Precautions: When replacing a fuse, you must use one with the same rated value. If a short circuit causes the fuse to blow, you must find out the cause before replacing it to avoid repeated damage.
5) Check if the charger input voltage matches the battery pack voltage (voltage mismatch)
- Symptoms: The charger indicator is abnormal, the charger overheats or fails to enter the charging stage, or the voltage is incorrect after charging.
- Possible causes: The charger specifications are inconsistent with the battery pack (e.g., using a 36V charger for a 48V battery pack), or the power supply is 110V/220V and does not match the charger’s rating.
- Solution: Confirm that the input/output voltage and current parameters on the charger nameplate match the vehicle’s battery pack and power supply; if necessary, replace with a charger of the correct specifications or use a suitable transformer (use with caution).
- Precautions: Never force a low-voltage charger to a high-voltage battery pack; using the wrong voltage will damage the battery and BMS and pose a safety risk.
6) Check BMS protection and low temperature protection (BMS protection / low temperature protection)
- Symptoms: The charger is connected but does not start charging, the indicator shows “protection”, or it cannot charge/charges very slowly at low temperatures.
- Possible causes: The battery management system (BMS) detects excessively low/high voltage, cell imbalance, over-temperature, or under-temperature, thereby disconnecting the charging circuit; the battery temperature is below the allowable charging temperature (low temperature protection).
- Solution: Move the vehicle to a warm, dry place to allow the battery temperature to rise to the manufacturer’s allowed charging range; measure the total battery voltage and the voltage of each individual cell. If the individual cell voltage is abnormal, reset the BMS according to the manufacturer’s procedure or contact a professional repair technician.
- Precautions: Do not heat the battery pack directly with a heat source (such as blowing a hairdryer directly at close range); BMS reset or changes must be performed according to the manufacturer’s instructions to avoid data loss or triggering additional protection.
7) Check for individual cell voltage imbalances or battery damage.
- Symptoms: The charger shows that it is fully charged but the battery life is still short, or the voltage of some individual cells is significantly lower than that of other batteries.
- Possible causes: Open circuit in a single cell/capacity decay/increased internal resistance leading to imbalance within the battery pack, causing the BMS to stop charging for protection.
- Solution: Use a multimeter to measure the voltage of each battery. If a significantly low voltage or damaged battery is found, replace it. Add water to the lead-acid battery and perform equalization charging (or send it to a professional shop for equalization).
- Precautions: Pay attention to polarity and avoid short circuits during measurement; lead-acid batteries are susceptible to sulfuric acid corrosion, so wear gloves and safety goggles when operating; when replacing batteries, please use a combination of the same model and capacity.
8) Check for charger malfunctions or problems with vehicle wiring/contaminants.
- Symptoms: The charger overheats abnormally, emits strange smells or smoke, the indicator light is unstable, or it still does not charge after the aforementioned steps.
- Possible causes: Damage to internal components of the charger (rectifier, filter capacitor, temperature control), moisture intrusion, or failure of the main contactor/relay in the vehicle, causing the charging circuit to fail to close.
- Solution: Send the charger to a professional repair shop for inspection or replace it directly; check the vehicle body contactor, main relay coil, and control circuit, and have it repaired by qualified personnel.
- Precautions: The charger contains high-voltage capacitors. Do not disassemble it without discharging them and without professional knowledge. When replacing parts, please choose original or certified spare parts.
When should the charger be replaced?
- The charger has repeatedly failed to work under normal power and vehicle conditions, and the malfunctions have continued even after repairs.
- The charger emits a burnt smell, the casing is deformed, the plug or cable is broken, or there are signs of water ingress/burning inside.
- If the charger’s output voltage/current is unstable or does not reach the nominal value on the nameplate, it will affect normal charging.
If any of the above situations occur, replacement is usually more cost-effective and safer than repeated repairs.
Three criteria for choosing a charger (recommended): 1) Voltage and battery chemistry compatibility: The charger’s output voltage must match the nominal voltage of the entire battery pack (e.g., a 48V charger for a 48V vehicle) and support your battery’s chemistry (lead-acid, AGM, gel, LiFePO4, etc.). 2) Charging current and charging curve/communication compatibility: The charging current should not be too high to avoid damaging the battery, and it should also meet the charging time requirements; a “smart” charger with BMS communication or support for multi-segment constant current/constant voltage (CC/CV) curves is preferable. 3) Quality and safety certifications: Choose brands with overcurrent, overvoltage, short circuit, and overtemperature protection, as well as relevant safety certifications (CE/UL or local approval). Check the IP protection rating and warranty policy, and prioritize products recommended by car manufacturers or with good industry reputation.
