The most common cause is poor contact or corrosion of the charging plug or connecting cable, which causes the charging circuit to break.
The troubleshooting steps are as follows, from easiest to most difficult (each step is: Phenomenon → Possible Causes → Solutions → Precautions):
1) Check the power outlet and charger power cord.
- Symptom → The charger has no indicator lights and does not respond when plugged in.
- Possible causes → No power in the garage/outlet, damaged extension cord or power cord, loose plug.
- Solution → Replace with a confirmed power outlet and connect directly with a short wire; check and replace any damaged power cords or outlets.
- Precautions → When testing a socket, you can use other electrical appliances to confirm its functionality; be careful of electric shock when working with live wires, and disconnect the power supply if necessary before proceeding.
2) Check the charger indicator lights and fault codes.
- Symptom → The charger has an indicator light but displays a fault (flashing or red light).
- Possible causes → Charger self-test detected a fault (overheating, internal fault, communication error).
- Solution → Refer to the charger’s instruction manual for the fault code and reset the charger (restart after power off); if the fault continues to be displayed, record the code for repair or replacement.
- Precautions → Do not disassemble the charger casing at will, as it contains high-voltage components.
3) Check the charging plug, socket, and connector terminals for poor contact.
- Symptom → When connected, the light flashes briefly or charges intermittently; the connector becomes hot or shows signs of burning.
- Possible causes → Oxidation of plug/socket, bent pins, poor contact, or loose wiring harness.
- Solution → After disconnecting the power, clean the plug pins (using sandpaper or contact cleaner) and tighten the terminals; replace the plug or wiring if necessary. A continuity meter can be used to measure the contact resistance.
- Precautions → Disconnect all power during cleaning; use appropriate tools to avoid damaging the pins; apply a small amount of dielectric grease after cleaning to prevent re-oxidation.
4) Check the vehicle’s fuses/circuit breakers.
- Symptom → The charger has no output, or the charger indicator light is abnormal, but the plug and power supply are normal.
- Possible causes → Main fuse, vehicle charging circuit fuse or circuit breaker blown/tripped.
- Solution → Locate and visually inspect or use a multimeter to measure the continuity of the fuse, replace it with a fuse of the same specification, or reset the circuit breaker.
- Precautions → Replace only with fuses of the same nominal current/type; repeated blowing indicates a short circuit or other fault, and cannot be solved by simply using a fuse with a larger capacity.
5) Measure the battery pack voltage and the individual cell voltage (to rule out voltage mismatch/battery malfunction).
- Symptom → The charger is connected but the voltage reading is abnormal (very low or no power at all), and the charger does not enter the charging stage.
- Possible causes → Mismatch between battery pack voltage and charger rated output (e.g., 48V charging 48V but connected incorrectly), short circuit or failure of individual cells causing abnormal total voltage, over-discharge causing BMS limitation.
- Solution → Use a multimeter to measure the total voltage of the battery pack and the voltage of each individual cell (or module), and compare the battery nameplate and charger specifications; replace the faulty cell or pair the correct battery pack with the correct charger.
- Precautions → Pay attention to polarity during measurement; if you are not familiar with the internal connections of the battery pack, avoid disassembling the high-voltage connection and seek professional help.
6) Check the low temperature protection and BMS (Battery Management System) protection.
- Symptoms → Charger indicates malfunction or the charger is powered on but not charging, the temperature is low or the battery is in a low-temperature state; or the charger displays a communication error with the BMS.
- Possible causes → The BMS detects excessively low temperature or individual cell imbalance/overvoltage/undervoltage and actively disconnects the charging path; some smart chargers require authorization from the BMS to discharge and charge.
- Solution → Move the battery pack to a warmer environment to allow the temperature to rise, or charge it at dawn/during the day; use a BMS diagnostic tool to read the error code, and follow the BMS instructions to reset or repair the unbalanced battery.
- Precautions → Do not force charging at extremely low temperatures to avoid damaging the battery; before resetting the BMS, confirm that the root cause (such as individual cell damage) has been repaired.
7) Inspect the contactors/relays and control circuitry.
- Symptom → The charger is working, but the vehicle contactor does not close or the vehicle cannot receive charging current.
- Possible causes: Main contactor stuck or coil not working, control relay malfunction, emergency stop/key switch problem.
- Solution → After power off, check the contactor coil resistance and wiring, and test whether the contactor closes when powered on; replace the faulty contactor or repair the control circuit.
- Precautions → The contactor is a high-current component. When repairing it, the main power supply should be disconnected and short-circuit protection measures should be taken. If you are not familiar with it, please have it handled by a professional technician.
8) Check the charger output and internal faults (most complex)
- Symptoms → The charger appears normal but does not output power or the output voltage is unstable, it overheats abnormally, and there is a burnt smell.
- Possible causes → Damaged internal components of the charger (rectifier, capacitor, switching module), fan failure, or output voltage that does not match the nominal voltage (voltage mismatch).
- Solution → Use a multimeter to measure the no-load and load voltages at the charger’s output terminals and compare them with the label. If the charger is confirmed to be damaged, send it for professional repair or replace it directly.
- Precautions → The charger contains a high-voltage capacitor, and there will still be residual voltage even after the power is cut off; non-professionals should not disassemble the device to prevent electric shock or further damage.
When to replace the charger (brief judgment):
- The charger continues to display unexplained error codes or malfunctioning indicator lights, and still does not output power after replacing the power cord/plug/fuse/contaminant;
- The charger overheats, the fan doesn’t turn, it emits an odor, or there is a short circuit/arc in the internal components;
- The measured output voltage or current differs significantly from the nameplate reading (long-term instability or inability to reach the rated charging voltage/current), and the manufacturer’s repair costs are close to or exceed the price of a new machine.
Three criteria for selecting a replacement charger: 1) Specification matching: The charger’s output voltage must strictly match the battery pack’s nominal voltage (e.g., 36V/48V), its rated output current must be compatible with the original system, and it must support the same battery chemistry (lead-acid/lithium-ion). 2) Intelligent protection and communication: It should have overvoltage/undervoltage/overtemperature/short circuit protection, and ideally, it should be able to communicate with the vehicle’s BMS or have battery temperature compensation functionality to prevent charging from being mistakenly blocked by the BMS or damaging the battery. 3) Quality and after-sales service: Choose brands with CE/UL certifications, good heat dissipation and protection ratings (IP rating), and clear warranty policies to ensure long-term reliable use and subsequent maintenance support.
